Major FAQ

When and where should I arrive?

Volunteers must arrive in Windhoek on the project start day. Volunteers will either transfer out to the project the same day, or overnight at a reputable backpackers lodge in Windhoek , and only transfer out to the project the next day. Depending on what flights are available, it may mean that from time to time, one or two volunteers will arrive a day earlier. In a case like this, the volunteer will have to overnight in Windhoek at the backpackers lodge. Please note that we pay for only one night of hotel stay (not food). Volunteers will be responsible for all expenses before the start of the project (if you arrive earlier0

How far is the project from Windhoek and how do volunteers get there? Who will take them there?

The project is some 250kms from Windhoek , and the volunteers are transferred out to the farm by project vehicle. The will be accompanied by a project representative.

Do volunteers get training before the start of the project?

Training is given by staff at the project. A full induction covering all aspects of working at this project is given to volunteers. On completion of this, volunteers are then allocated a supervisor, who will supervise the volunteers' daily work. A working guest manual is given to each volunteer, which will include details of who is responsible for what, policies and procedures of the farm, the organizational structure. A code of conduct and clear guidelines of all aspect of working practices.

What about accommodation? What do I need to bring?

Volunteers stay in Wendy Houses (wooden cabins) or the volunteer house. Linen is provided, but a sleeping bag is only required if a volunteer plans on doing a tour, or their own private travels after their volunteer experience.

What kinds of food do you offer? Who cooks food? What are local food item?

Three meals a day are provided. Breakfast is normally cereal, tea, coffee, toast, fruit and yoghurt, and is on a help yourself basis. Lunches and dinners consist of things like cold meats and salads, stews, pastas etc, and are prepared by the chef at the project.

Is there internet, telecommunication, and medical facilities in the project? How far?

There is internet access at the project, but normally has to be pre-booked, and used at a cost of about Nam $30-00 per half hour. The nearest hospital is an hour and a half away, but the project itself does keep a good supply of medicine for minor injuries, ailments etc. There is also a clinic about 10 minutes away, should a volunteer need something like stitches.

How many hours do volunteers work in project?

The volunteers spend about 8 or 9 hours working, and this includes meal times and time off. Effectively, they probably only work between about 5 and 7 hours a day.

How many days do volunteers work in a week? What can they do in weekend?

They only work that is done on the weekend is to feed the animals. Once this is done, they then have the rest of the day off. There is a swimming pool at the project, so volunteers spend time by the pool, or just relaxing around the farm.

Emergency Contacts

If your flight is delayed and it seems likely you are going to miss the pick-up or if you have any other problems on your journey then please do contact us!

What kinds of Clothes should I bring?

Always wear clothes that are dispensable. You will be working with meat, blood, animal food, dirt and dust etc. Always wear closed shoes when you are around the animals. Avoid wearing dangling objects, loose clothes or jewelry, especially rings, around the animals. Be careful of wearing hats or sunglasses when working with animals, as some may feel threatened by these. You must also wear your nametag and project shirt. These will be provided by your manager the evening before each tour is conducted.

Who will support me in project?

Local project leaders and field guides on site who can help you utilize your skills as a volunteer. In addition, there is 24-hour in-country assistance if needed.

What should I know about Security and general safety?

The office has a safe for important documents or expensive items. It is always sensible to lock your sleeping quarters and keep windows closed when you are not there. Very occasionally, animals, such as young baboons can escape. Always be aware. Always keep alert as you move around Noah's Ark. If you see anything that looks out of place or a possible source of danger, report it as soon as possible. Some of the game and animals in the open areas can be aggressive. Always be careful when approaching any of the animals.

Is there any time off/free time?

Animals need constant care and attention. There is no time off from the daily routine. However, it is recognized that you will need some to relax and rest. You will therefore be allocated time each day. Please understand that you must remain flexible about when and for how long this will be depending on the animals' needs. If possible, we will try to take you on various trips or have a fun activity once a week.

Are there telephone/fax facilities?

There is a telephone/fax facility in the office that may be used for phone calls. This will print out all calls made and calls will be charged to working guest accounts. There is a phone booth on the premises and phone cards can be purchased in the office.

More about life in Noah's Ark ?

Noah's Ark is a large organization and business. It is important that working guests respect the different structures and how they work. Years of experience and living have shaped and formed this project. Although you hold different views and ideas, please be open to learning from and enjoying the wealth of experience and knowledge Noah's Ark has to offer. We would also ask that you remember that this is the home of the Van der Merwe family and those who work at the project and to respect their right to privacy.

Contact persons

You should contact your manager to help you with any requests, questions or problems. If your manager is not available, please approach any member of the senior staff to find the correct person for you to speak with. If there is an urgent matter relating to any of the animals, please speak with Mrs. van der Merwe or your supervisor

General Rules and Matters

Noah's Ark is an ever-changing environment and power failures, water shortages, temperature fluctuations and other uncontrollable situations do occur. Working guests need to remain flexible, understanding and in good humor / spirits about constant changes. The project is noisy - most especially the human residents. Please be aware of different types of loudness. Responding to a scream for help or loud yelling can often mean the difference between life and death. Working guests do not need to respond to the sirens, which sound during the day. " Africa time" can be difficult and frustrating for those used to a very structured life. Please, again be patient and maintain a sense of humor.

RECOMMENDED KIT CHECK LIST

Please be aware that your clothes are going to get dirty! Also it can get very cold during the evenings during the African winter so please bring a warm jacket and long trousers.

.  A "willing to learn and participate" attitude
.  A sleeping bag (if you plan own private travel)
.  Natural color clothing and hat
.  Comfortable walking shoes
.  Raincoat
.  Thick socks
.  Personal toiletries and towels
.  Sunscreen lotion
.  Insect repellent
.  Malaria tablets (Only if visiting a malaria risk area)
.  Powerful flashlight
.  Sunglasses
.  Passport, Visas and Medical & travel Insurance documents

How much extra money do I need?

Answer to this question depends up on your spending habit. Program basically covers most of expenses of room, food, and transportation. However, we would say an amount of $150 a week to be more than sufficient unless you wish to participate in extra optional tours or excursions than your may require more.

Do I need any vaccination and immunization?

Volunteers can have rabies and anti-tetanus injections should they wish. Many areas have malaria risk or should you travel afterwards so it is best to take something for Malaria. We suggest you to consult local travel doctor before your leave the country.

Are there any other requirements?

Dress code for most projects should be natural color clothing. (Rules of each project should be respected).

Wildlife rehabilitation is a sensitive program where Wildlife is encouraged to return to the wild (if possible) therefore contact with animals is sometimes limited unless the animal is injured, orphaned or needing to be nursed.

The minimum age restriction is 18, with the maximum age limit being 40. Applicants are expected to be physically able to complete tasks and generally get involved with the rest of the younger group of volunteers.

Our strong field support

Our local partner care for our volunteers, people, wildlife, and our continent and wish to make it a better place for all. We support our volunteers by:

•  Running a 24-hour back-up service to volunteers any place any time while in Africa you can call our hotline for tips, assistance and a chat.
•  Operating regular phone checks with you (where possible).
•  Contacting your family and loved ones at home, and letting them now how you're doing (on request only-Please request to local coordinator).
•  Assisting with bookings be it for tours, volunteer work flights etc.